Frequently Asked Questions
Support and guidance for your studio and live sound gear.
What is the standard shipping time for hardware orders?
Most hardware orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I register my PreSonus product for warranty?
You can register your gear by creating a MyPreSonus account on our website. Simply enter your serial number to activate your warranty and unlock bundled software like Studio One.
What is your return policy for audio interfaces and mixers?
We offer a 30-day return policy for hardware in its original packaging. Please note that software licenses bundled with hardware must not be activated to qualify for a full refund.
Do you offer international shipping for replacement parts?
Yes, we ship replacement parts and accessories globally. Shipping costs and import duties are calculated at checkout based on the destination country.
Which payment methods are accepted on the PreSonus store?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying hardware purchases.
How can I access technical support for my Studio One software?
Technical support is available through our online ticketing system within your MyPreSonus portal. We also provide extensive documentation and community forums for troubleshooting.